Tuesday, October 5, 2010

My HP Story and how I’ve come to hate their printers

Hey Guys, ZaccyM here

As not many of you know, I LOVE HP printers… until now! My Mum purchased a HP Color LaserJet CM1015 quite a while ago, and so far I bloody love it! But the trouble starts when you lose the disc to install the software, as it appears, when you install the software for your printer, you not only install the drivers (which is really all that is required for your computer to communicate with the printer, although not to HP) but you install a heap of other useless software (like OCR (Optical Character Recognition, simply software that takes a pre-printed document, and converts it into editable text) software, scanning software, etc.) that isn’t even required for the printer to do it’s specified job: print! So when you go and download the software, the HP servers will push you an image of what is on the CD, they won’t just let you go and download just the drivers, HP FORCES this stuff on you, they won’t ask you if you want it or not, they’ll just give you what’s on the CD, even if you don’t want it! And the worst part is, if you just want the drivers, they’ll assume you’re a massive enterprise with multiple HP printers of different models, and give you what they call a “Universal Print Driver” which is just something that allows you to print to multiple models of HP printers with the one driver! So to HP, I say this: HP, why do you always insist on telling us how we should use OUR printers? I just don’t see any reason why we should be forced to install software which we don’t even want! Unless you’re trying to lose a customer I suggest you straighten yourself up!

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