My repair experience with Acer Service Australia

Hey Everyone, ZaccyM here (for those of you who don’t know, ZaccyM is my new online alias, I used to use my real name in my blog posts but I wanted something cooler that masked my real name, but give a personal touch to it)

Recently, I had to send my laptop away to be fixed (a bunch of keys on the keyboard stopped working), I wasn’t happy that I had to send it away, it really affected my learning (well, not really, since I had a loan laptop to use, fortunately enough), about 2 weeks and 3 days later (after I dropped it off at Harvey Norman), my Mum rang up Harvey Norman for a status update, and, to my surprise, it was back from Acer, so we went and picked it up and took it home, the only change they made was the keyboard, they swapped for a new one! Which means they didn’t have to reset it to the factory image! :)

So yeah all in all I’m happy with the service they gave me, it wasn’t very prompt but they did the job! If I were to give them a rating out of 5 I would give them a 2.5, Great service, not so great timing.

Shout outs go to the following people and companies:

• James Casten of Harvey Norman Caringbah, for being an awesome bloke and keeping track of this case for me and my Mum
• Harvey Norman Caringbah Techteam, for keeping track of this case
• Acer Computer Australia, for the great service they gave us
• My Mum and Dad, for not killing me for breaking yet another computer! LOL!
• the bloke/blokes that was/were assigned to our case, you truly are a Real Man of Genius/Real Men of Genius (sorry I don’t know your name/names, it/they wasn’t/weren’t on the service report and I wasn’t informed of it/them)